When will my order be shipped?

All in-stock items ordered before 12pm, will be shipped the same working day. We ship Monday-Friday. For expedited shipping, the order cut off time is 2pm. Any orders placed after 2pm are shipped the next day.

How will my order be shipped?

For UK orders, the following options are available:
Standard free UK shipping via Royal Mail: Please allow 3-5 working days for delivery
Expedited UK shipping via DHL/UPS: Please allow 1-2 working days for delivery. Orders shipped before 2pm.

How much is delivery?

Standard shipping (Royal Mail, 3-5 working days) – FREE.
Expedited shipping (DHL/UPS, 1-2 working days), tracked service with guaranteed delivery day - £7.99. (Order must be received before 2pm).

Can I track my order?

Standard UK shipping option is by Royal Mail Standard Service. This includes tracking but does not guarantee a specific delivery time. Our DHL/UPS service offers a guaranteed next day delivery service with a tracking number which is provided in your order confirmation.

Need more help?

You can log into your account to check the status of your order. Alternatively, we're always happy to assist you so please contact us here.

30 Day No Quibble Guarantee - Even If You Make a Mistake

We are so confident in the quality and ease of installation of our products that you even if you make a mistake during installation we will just send out a replacement - no questions asked.

Screen Protectors

Eiger screen protectors provide an excellent level of protection for your device’s screen against impact and scratches. However, it is not indestructible and will break if subjected to larger amounts of force. The goal of our screen protectors is to protect your device’s screen by absorbing and dissipating the force of any knock or impact, this may result in the screen protector cracking whilst keeping your smartphone’s screen intact. Your Eiger screen protector is covered by a warranty effective from the date of purchase. The warranty covers manufacturing and workmanship defects only.

Cases

Eiger cases are designed to protect the frame and back of your device, and whilst the North & Peak cases offer exceptional levels of protection, they are not designed to deal with extreme levels of force or pressure. Again, if the case breaks as a result of a drop or fall and your phone remains intact, then the case has served its purpose in protecting your device.

Please make sure you register your purchase to enable you to easily validate your warranty.

Products covered under our 100,000 hour (10 year) warranty

Eiger Mountain Glass 2.5D | Eiger Mountain Glass 3D | Eiger Mountain Glass Black | Eiger Mountain Glass Clear | Eiger Mountain Glass Clear Edge | Eiger Mountain Glass Lens | Eiger Mountain Glass Tablet 2.5D | Eiger Mountain Glass Ultra | Eiger Mountain Glass Ultra Edge | Eiger Mountain Ultraflex

Products covered under our 20,000 hour (2 year) warranty

Eiger Avalanche | Eiger Glacier | Eiger Grip | Eiger Grip Stand | Eiger Ice Grip | Eiger Mountain H.I.T | Eiger MountainAir | Eiger North | Eiger North Folio | Eiger Peak | Eiger Storm

Making a warranty claim

Please read through the frequently asked questions below before making a claim or enquiry about your warranty.

Warranty FAQs:

• What isn’t covered by the Eiger warranty?

  The Eiger warranty covers manufacturing and workmanship defects only. It does not cover deliberate or accidental damage to your item(s). Eiger is not liable for any indirect, incidental of punitive damages arising from the use of our products, this includes the replacement or repair costs of any electronic device. Eiger Glass is very strong, however, it is not indestructible, and will break if subjected to extreme amounts of force or pressure. The Glass is designed to absorb the force of any impact and if the impact is too great, the goal of our Glass is to break so that it protects your screen.

  
  

  The Eiger Warranty does not cover:

  • Dust or bubbles from incorrect installation.
  • General wear and tear.
  • Purchases from unauthorized resellers.
  • Improperly operated devices.
  • Lost or stolen products.
  • Non-quality-related issues (after 30 days of purchase).
  • Free products.
  • Cost of replacing or repairing your device if broken or damaged whilst using an Eiger product.

• When does the warranty begin?

  It begins the day you place your order. As soon as you receive your product, please ensure you register your product. You will need a screen shot or photo of your order receipt and the model number of your item, which starts with a series of letters, i.e. EGSP00102, EGPE00102, EGMSP00105.

• How do I make a claim on the warranty?

  Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.

  If you wish to make a Warranty Claim within the Warranty periods above, please contact our customer services at warranty@eigerprotection.com for further help, or fill out the Warranty Claim Form . Unless previously provided during your Warranty Registration, you will need to submit a proof of purchase. We also require an image of the affected item. Any defective items covered by the Limited Warranty will be repaired or replaced free of charge.

  • if you made your purchase through EigerProtection.com, we may be able to locate your order using your email address, name or shipping address.
  • If the product was a gift, please ask the purchaser to provide you with a copy of the receipt or claim the warranty on your behalf.

• Will the warranty be renewed if my product is replaced?

  The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.

• Cases

  Are Eiger Phone Cases Compatible with Wireless Chargers?

  The Eiger North Case & Glacier Case are both compatible with standard Qi wireless chargers such as flat base chargers and vertical stand chargers.

  Are Eiger Phone Cases Compatible with MagSafe Chargers?

  Glacier Case Your phone will charge through the Eiger Glacier Case, however, it will not magnetise, so you will only be able to charge your phone by laying your phone on the charger.
  North Case Due to its double walled construction, the North Case is not MagSafe compatible.

• Screen Protectors

  What is Tempered Glass?

  Unlike standard glass which shatters into shards when broken, tempered glass fractures into small pieces. The tempering process used to make our glass makes it safer, stronger and more scratch/impact resistant than standard glass. Our Eiger Mountain Glass is 9 times stronger than standard glass, while Mountain Glass Ultra is 80% stronger than the Mountain glass! Both provide an excellent level of protection for your device.

  Will my Eiger Glass screen protector fit with my phone case?

  Most of our screen protectors are the perfect fit with our North Case & Glacier cases, however, the full, edge-to-edge screen protectors are not compatible so make sure you choose the 3D curved screen protector with a slightly smaller cut that is case compatible. Each of our listings clearly states case compatibility. Most non-Eiger phone cases will work with our Glass screen protectors, however some rugged, bulky cases that have a screen bezel can cause issues. If you are unsure, please contact us here and we will advise.

  How do I adjust my Eiger Glass screen protector?

  If it is necessary to adjust your Eiger Glass screen protector, slowly peel one corners (avoiding touching the adhesive) and gently peel off the phone.

  How do I get rid of bubbles after I’ve installed my screen protector?

  Please follow the instructions provided with your Eiger product for easy application. Ensure you have clean, dry hands, free from creams and lotions. Make sure you are installing on a clean, dust free surface, in good light. Sometimes, bubbles may still appear after installation. If this happens, please use the microfiber cloth to push out the bubbles. For larger bubbles it may be necessary to adjust your screen protector (see above). If bubbles are still visible, please allow a couple of days for these to disappear.

  What is the difference between Full Screen and Case Friendly Glass?

  Full Screen Glass features an edge-to-edge design meaning 100% screen coverage. Case Friendly Glass features a slightly smaller cut for optimal fit when used with a phone case.

  What is the difference between 2.5D and 3D Glass?

  2.5D and 3D refer to the curvature of the glass, with 3D being crafted using a special process enabling it to be curved to match devices with a larger curved screen. 2.5D glass is flat and fits the flat area of your screen only. You can read more about it here, on our blog.

  Is Eiger Glass unbreakable?

  Eiger tempered glass is 9 times stronger than standard glass and provides an excellent level of protection for your device’s screen against impact and scratches. However, it is not indestructible, and Eiger Glass will break if subjected to larger amounts of force or pressure. The Glass is designed to absorb the force of any impact and if the impact is too great, the goal of our GLASS is to break so that it protects your device and the screen remains intact.

  Will my touch sensitivity be reduced?

  No, Eiger Glass offers 100% touch sensitivity. If you do experience any problems, you can adjust your screen sensitivity in settings. To do this for Apple iPhone X/8 /8 Plus/7/7Plus: >> Settings > Accessibility > Touch > Enable Touch Accommodations. To do this for Samsung Galaxy S22/S22+/S22 Ultra: >> Settings > Display > Enable Touch Sensitivity.

  How do I remove the plastic film and/or backing plastic from my screen protector?

  All Eiger Glass screen protectors include a plastic film and/or backing plastic to protect the adhesive side. To remove the protective film simply peel it away from the screen protector using the pull tab. To remove the backing plastic, gently pull the top tab of backing plastic away from the screen protectors to allow it to separate. Hold the protector whilst you continue to slowly peel the backing plastic away. WARNING – the glass screen protector can break if the plastic is removed too quickly or is subject to excessive force.

  What if Eiger Glass isn’t available for my device?

  If your device isn’t listed please contact us here. We value your feedback and are constantly striving to develop and source products to meet your needs.

  Will my optical/ultrasonic fingerprint sensor work with Eiger Glass?

  All our screen protectors, except the Privacy Glass, are compatible with fingerprint readers. You can learn more about the technologies we use here.

• Ordering

  How do I know if my order went through?

  Your order will be confirmed via email to the email address provided when the order is placed. If you have not received this email, and you are unable to log into your account, please contact us here.

  When will I receive my order?

  Please log into your account to check the status of your order.

  What payment methods are accepted?

  We accept all major credit cards, Apple Pay, Shop Pay & PayPal.

  Can I buy Eiger products from a bricks and mortar store?

  Yes, for a list of UK stockists, please click here.

  Can I buy Eiger products in Europe?

  For a list of European retailers and distributors of Eiger products, please click here.

• Returns

  How do I make a return?

  Please click through to our Returns & Exchanges page.

• Resellers

  How do I find out about becoming a reseller of Eiger products?

  For B2B enquiries, please contact us via our parent company website

Can’t find your answer?

If you still can’t find your answer, please contact us here.