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Warranty

The Eiger warranty covers manufacturing and workmanship defects only. It does not cover deliberate or accidental damage to your item(s). Eiger is not liable for any indirect, incidental of punitive damages arising from the use of our products, this includes the replacement or repair costs of any electronic device. Click here for more information on our Policies.

Screen Protectors

Eiger screen protectors provide an excellent level of protection for your device’s screen against impact and scratches. However, it is not indestructible and will break if subjected to larger amounts of force. The goal of our screen protectors is to protect your device’s screen by absorbing and dissipating the force of any knock or impact, this may result in the screen protector cracking whilst keeping your smartphone’s screen intact. Your Eiger screen protector is covered by a warranty effective from the date of purchase. The warranty covers manufacturing and workmanship defects only.

Cases

Eiger cases are designed to protect the frame and back of your device, and whilst the North Case & Peak cases offer exceptional levels of protection, they are not designed to deal with extreme levels of force or pressure. Again, if the case breaks as a result of a drop or fall and your phone remains intact, then the case has served its purpose in protecting your device.

Please make sure you register your purchase to enable you to easily validate your warranty.

Products covered under our lifetime warranty

Eiger Mountain GLASS

Products covered under our 100,000 hour (10 year) warranty

Eiger 2.5D GLASS | Eiger 2.5D Privacy GLASS | Eiger 2.5D Tablet GLASS | Eiger ULTRA Mountain GLASS

Products covered under our 20,000 hour (2 year) warranty

Eiger 3D 360 GLASS | Eiger 3D GLASS Case Friendly | Eiger 3D GLASS Full Screen | Eiger 3D Privacy GLASS | Eiger Tri Flex High Impact
Eiger Avalanche Case | Eiger Glacier Case | Eiger North Case | Eiger Peak Case | Eiger Storm Case | Eiger Camera Glass

Making a warranty claim

Please read through the frequently asked questions below before making a claim or enquiry about your warranty.

Warranty FAQs:

  • What isn’t covered by the Eiger warranty?

    The Eiger warranty covers manufacturing and workmanship defects only. It does not cover deliberate or accidental damage to your item(s). Eiger is not liable for any indirect, incidental of punitive damages arising from the use of our products, this includes the replacement or repair costs of any electronic device. Eiger Glass is very strong, however, it is not indestructible, and will break if subjected to extreme amounts of force or pressure. The Glass is designed to absorb the force of any impact and if the impact is too great, the goal of our Glass is to break so that it protects your screen.


    The Eiger Warranty does not cover:

    • Dust or bubbles from incorrect installation.
    • General wear and tear.
    • Purchases from unauthorized resellers.
    • Improperly operated devices.
    • Lost or stolen products.
    • Non-quality-related issues (after 30 days of purchase).
    • Free products.
    • Cost of replacing or repairing your device if broken or damaged whilst using an Eiger product.
  • When does the warranty begin?

    It begins the day you place your order. As soon as you receive your product, please ensure you register your product. You will need a screen shot or photo of your order receipt and the model number of your item, which starts with a series of letters, i.e. EGSP00102, EGPE00102, EGMSP00105.

  • How do I make a claim on the warranty?

    Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.

    If you wish to make a Warranty Claim within the Warranty periods above, please contact our customer services at warranty@eigerprotection.com for further help, or fill out the Warranty Claim Form . Unless previously provided during your Warranty Registration, you will need to submit a proof of purchase. We also require an image of the affected item. Any defective items covered by the Limited Warranty will be repaired or replaced free of charge.

    • if you made your purchase through EigerProtection.com, we may be able to locate your order using your email address, name or shipping address.
    • If the product was a gift, please ask the purchaser to provide you with a copy of the receipt or claim the warranty on your behalf.
  • Will the warranty be renewed if my product is replaced?

    The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.