UK Delivery

We offer the following delivery options for customers in the United Kingdom:

• Standard Delivery (2-4 working days): FREE
• Expedited Delivery (1-2 working days): £7.99

Our order cut-off time is 2pm on working days. Orders placed after this time will normally be dispatched on the next working day.

Delivery times are estimates and may be affected by public holidays or circumstances outside our control.

International Delivery

We offer international delivery to selected countries using Royal Mail's standard untracked delivery service.

You will receive confirmation once your order has been dispatched, but tracking information will not be available for international deliveries.

International Shipping Charges

• Austria, Belgium, Italy and Switzerland: €7.95
• Other supported international destinations: €6.95
• Orders of €35 or more: FREE standard delivery

The applicable delivery charge will be displayed at checkout before you place your order.

Delivery times vary depending on the destination, local postal services and any applicable customs processing. International delivery times may be longer than UK delivery times.

International Customs Duties and Taxes

We want international shopping to be as straightforward as possible.

All international orders are shipped using a Delivered Duties Paid (DDP) arrangement, meaning that we cover applicable import VAT and customs duties on your behalf.

You will not normally need to pay any additional import taxes or customs duties when your order arrives.

There is currently one exception for deliveries to Italy, as explained below.

Important Information for Customers in Italy

A local customs administration fee of €2 currently applies to qualifying low-value shipments imported into Italy from outside the European Union.

This fee is collected directly from the recipient by the local delivery provider or customs authority, rather than being paid through our shipping service.

The fee is separate from our delivery charges and may still apply to orders qualifying for free delivery.

We cover the applicable import VAT and customs duties. However, until a sender-pays solution becomes available, the Italian customs administration fee must be paid by the recipient where applicable.

Can I Track My Order?

UK Orders

Where tracking is available for your selected delivery service, tracking details will be provided once your order has been dispatched.

International Orders

International orders are sent using an untracked Royal Mail service, so tracking information will not be available.

You will receive a dispatch confirmation once your order has been sent.

If your order has not arrived within the expected delivery period, please contact us and we will be happy to assist you.

What If My Order Is Delayed or Does Not Arrive?

If your order is delayed, missing or arrives damaged, please contact us with your order number so that we can investigate.

We remain responsible for your order until it has been delivered to you, or to someone you have nominated to receive it, in accordance with applicable consumer law.

Need More Help?

You can log into your account to check the status of your order.

Alternatively, we are always happy to assist you, so please contact us here.

For information about returning an order, please see our Returns & Exchanges page.