1. Introduction

These Terms & Conditions explain the terms under which we sell products through our website, eigerprotection.com.

Please read them carefully before placing an order.

By placing an order, you agree to these Terms & Conditions, together with any additional information or conditions clearly presented to you during checkout.

These terms should be read alongside our Shipping, Returns & Exchanges, Warranty and Privacy & Data Policies pages.

Nothing in these terms limits or excludes any statutory consumer rights that apply to you under the laws of your country.

2. About Us

Eiger Protection is operated by Frequency 3G Telecom Limited, a company registered in England and Wales.

Company registration number: 04252441
Registered office: Emerald House, East Street, Epsom, Surrey, KT17 1HS, United Kingdom
VAT registration number: GB783533802
Website: eigerprotection.com
Email: info@eigerprotection.com
Telephone: +44 (0)20 8397 2222

Throughout these Terms & Conditions, references to "Eiger Protection", "we", "us" or "our" mean Frequency 3G Telecom Limited.

References to "you" or "your" mean the customer placing an order or using our website.

3. Products and Availability

We make every reasonable effort to ensure that product descriptions, specifications, compatibility information, images and prices displayed on our website are accurate.

Product images are provided for illustration. Colours and appearance may vary slightly depending on your device's display settings.

Please check that you have selected the correct device model, colour and other available options before placing your order.

All orders are subject to product availability.

If an item becomes unavailable after you have placed an order, we will contact you to discuss the available options, including an alternative product or a refund for any unavailable item.

We will not substitute products without your agreement.

4. Placing an Order

By placing an order through our website, you confirm that:

• You are legally able to enter into a purchase contract.
• The information you provide is accurate and complete.
• You are authorised to use the payment method selected.
• You have reviewed the products, quantities, delivery address and total price before submitting your order.

After placing an order, you will normally receive an acknowledgement by email.

This acknowledgement confirms that we have received your order but does not necessarily mean that it has been accepted.

A contract for the purchase of goods is formed when we confirm that your order has been dispatched, unless we have expressly agreed otherwise.

We reserve the right to decline an order where there is a legitimate reason, including a product being unavailable, an obvious pricing error or an inability to authorise payment.

If we cannot fulfil an order after payment has been taken, we will contact you and arrange an appropriate refund without undue delay.

If you need to change or cancel an order before dispatch, please contact us as soon as possible. We will do our best to assist, although changes may not always be possible once an order is being prepared.

Your statutory cancellation rights remain unaffected.

5. Prices and Payment

Product prices are displayed in the currency applicable to your selected market or shopping location.

Any applicable taxes included in the product price, delivery charges and other amounts payable to us will be shown before you complete your purchase.

Payment must be made using one of the payment methods offered at checkout.

We reserve the right to correct obvious pricing or product information errors before accepting an order. If an error affects your order, we will contact you before proceeding.

We will not increase the agreed price of an accepted order without your agreement.

Promotional offers and discount codes may be subject to additional conditions, which will be displayed where applicable. Discounts cannot necessarily be combined unless expressly permitted.

6. Delivery

We deliver to the United Kingdom and selected international destinations.

Available delivery services, estimated delivery times and shipping charges are detailed on our Shipping page.

The delivery options and charges applicable to your order will be shown before you complete your purchase.

Please ensure that your delivery address is complete and accurate.

We will make reasonable efforts to dispatch and deliver your order within the estimated timeframe.

Unless a different delivery period has been expressly agreed, we will deliver without undue delay and within 30 days of the contract being formed, in accordance with applicable consumer law.

If delivery is delayed or cannot be completed, we will provide assistance and respect any cancellation or refund rights available to you under applicable law.

We remain responsible for the goods until they have been delivered to you, or to someone you have nominated to receive them, except where applicable law provides otherwise.

Ownership of the goods passes to you once we have received payment in full and the goods have been delivered.

7. International Delivery, Customs Duties and Taxes

International orders are dispatched using Royal Mail's standard untracked delivery service.

We arrange international deliveries using a Delivered Duties Paid (DDP) shipping service, under which we cover applicable import VAT and customs duties.

Customers will not normally be required to pay these taxes or duties separately upon delivery.

Deliveries to Italy

A local customs administration fee of €2 currently applies to qualifying low-value shipments imported into Italy from outside the European Union.

This fee is collected directly from the recipient by the local customs authority or delivery provider and is separate from the delivery charges paid to us.

The fee may also apply where an order qualifies for free delivery.

We cover applicable import VAT and customs duties, but the Italian customs administration fee remains payable by the recipient where applicable until a sender-pays solution becomes available.

Further details can be found on our Shipping page.

8. Cancellation and Returns

8.1 Statutory Cancellation / Withdrawal Rights

If you are a consumer in a country where a statutory right of cancellation or withdrawal applies, including the United Kingdom and EU countries, you may cancel your online purchase within 14 calendar days without giving a reason.

The cancellation period generally begins on the day after you, or someone nominated by you, receives the goods. If an order is delivered in multiple parcels, it generally begins on the day after you receive the final item.

To exercise this right, you must inform us of your decision to cancel before the cancellation period expires.

You can do this by contacting us or emailing info@eigerprotection.com with a clear statement that you wish to cancel your order.

You must then return the goods without undue delay and no later than 14 calendar days after notifying us of your decision.

Unless we have agreed otherwise or are required by law to cover the cost, you are responsible for paying the direct cost of returning the goods.

Where required by applicable consumer law, we will refund the price paid for the goods and the original standard outbound delivery charge.

If you selected a more expensive delivery service, we are not required to refund any additional amount above the standard delivery charge.

Refunds will be made within the applicable statutory timeframe. We may withhold a refund until we have received the returned goods or you have provided evidence of having sent them back, whichever is earlier.

You may be responsible for any reduction in value caused by handling the goods beyond what is necessary to establish their nature, characteristics and functioning.

8.2 Our Voluntary 30-Day No Quibble Guarantee

In addition to your statutory rights, we offer a voluntary 30-Day No Quibble Guarantee on products purchased directly from eigerprotection.com.

You can request a return within 30 days, starting from the day after delivery.

For unwanted goods returned under this voluntary guarantee, we may require the items to be returned in their original packaging and in the same new condition as sold, including all accessories and manuals.

If you make a mistake during installation, please contact us within the guarantee period so that we can arrange a replacement.

For eligible unwanted returns under this voluntary guarantee, original delivery charges are not normally refunded unless required by law.

8.3 Refunds

Refunds will normally be issued to the original payment method unless another arrangement has been expressly agreed.

Once processed, refunds may take approximately 5-7 working days to appear in your account, depending on your bank or payment provider.

8.4 Further Information

Full details of the return process, including international returns and the optional wording for exercising a statutory withdrawal right, are available on our Returns & Exchanges page.

Nothing in our voluntary returns policy restricts your statutory rights.

9. Faulty, Damaged or Incorrect Goods

We are committed to supplying products that are of satisfactory quality, fit for their intended purpose and consistent with their description.

If your goods are faulty, damaged or not as described, you may be entitled to a repair, replacement, price reduction or refund in accordance with applicable consumer law.

For consumers in EU countries, the statutory legal guarantee generally provides at least two years of protection for goods that do not conform to the contract. Longer or additional rights may apply under national law.

Consumers in the United Kingdom and other destinations may have different statutory protections, which remain unaffected by these terms.

Where required by law, we will cover the reasonable cost of returning faulty, damaged or incorrect goods.

Please contact us if you experience a problem with your purchase.

10. Product Warranties

Certain Eiger products may also be covered by an additional manufacturer's or commercial warranty.

The duration, coverage, exclusions and claims procedure for these warranties are explained on our Warranty page.

Any additional warranty is offered separately from, and does not replace or reduce, your statutory consumer rights.

11. Business Purchases

These Terms & Conditions are primarily intended for customers purchasing products for personal use.

Customers purchasing goods wholly or mainly for business purposes may not benefit from statutory rights that apply specifically to consumers.

Where separate business or trade terms have been expressly agreed in writing, those terms will apply to the relevant business transaction to the extent permitted by law.

For business enquiries or volume purchases, please contact us.

12. Use of Our Website

You agree to use our website lawfully and responsibly.

You must not:

• Use the website for fraudulent or unlawful purposes.
• Attempt to gain unauthorised access to the website, its systems or customer information.
• Introduce viruses, malicious software or other harmful material.
• Interfere with the operation or security of the website.
• Misuse any content or intellectual property belonging to us or third parties.
• Submit false, misleading, abusive, unlawful or otherwise inappropriate material through reviews, forms or other interactive features.

Where reasonably necessary, we may restrict access to the website or remove content that breaches these conditions.

Nothing in this section restricts any rights you have under applicable law.

13. Intellectual Property

Unless otherwise stated, the website and its content, including text, product images, logos, graphics and other materials, belong to us or are used with the permission of their respective owners.

You may use the website for personal shopping and ordinary browsing purposes.

You may not reproduce, distribute, modify or commercially exploit website content without the relevant rights holder's permission, except where permitted by law.

14. Our Responsibility to You

We are responsible for losses you suffer as a foreseeable result of our failure to comply with these Terms & Conditions or our failure to use reasonable care and skill.

We do not exclude or limit liability where doing so would be unlawful.

In particular, nothing in these terms excludes or limits liability for:

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Breach of your statutory consumer rights.
• Any other liability that cannot legally be excluded or limited.

We supply products to consumers primarily for personal use. We are not normally responsible for business losses arising from consumer purchases, except where applicable law requires otherwise.

15. Events Outside Our Control

We will not be responsible for delays caused by circumstances beyond our reasonable control, provided we take reasonable steps to minimise the impact and keep you informed where appropriate.

Such circumstances may include significant postal disruption, natural disasters or other events affecting transport and delivery services.

This section does not remove any statutory rights you may have if your order is delayed or cannot be fulfilled.

16. Personal Information and Privacy

We process personal information in accordance with applicable data protection legislation and our Privacy & Data Policies.

This includes information needed to process orders, take payments, arrange deliveries, provide customer support and meet our legal obligations.

For further details about how we collect, use and protect personal information, please refer to our Privacy & Data Policies page.

We also use cookies and similar technologies as explained in our privacy and cookie information.

17. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our operations, services or applicable law.

The terms applicable to an order will normally be those in effect when the order was placed, unless a change is required by law or expressly agreed with you.

Changes to these terms will not remove any rights you have under an existing contract.

18. Governing Law and Disputes

These Terms & Conditions are governed by the laws of England and Wales.

However, if you are a consumer living outside the United Kingdom, this does not deprive you of any mandatory consumer protections available under the laws of your country of residence where those protections apply.

Nothing in these terms prevents you from bringing proceedings in a court that has jurisdiction under applicable consumer protection law.

If you have a complaint or dispute relating to your purchase, please contact us in the first instance so that we can try to resolve the issue.

19. General

If any part of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

If we do not immediately enforce a particular provision, this does not mean that we have permanently waived our right to enforce it.

Nothing in these Terms & Conditions is intended to exclude, restrict or override any mandatory rights or protections available to consumers under applicable law.

20. Contact Us

If you have any questions about these Terms & Conditions, an order, delivery or your consumer rights, please contact us.

Eiger Protection (Frequency 3G Telecom Limited)
Emerald House
East Street
Epsom, Surrey
KT17 1HS
United Kingdom

Email: info@eigerprotection.com
Telephone: +44 (0)20 8397 2222
Contact form: Contact Us