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FAQs

What is Tempered Glass?

Unlike standard glass which shatters into shards when broken, tempered glass fractures into small pieces. The tempering process used to make our glass makes it safer, stronger and more scratch/impact resistant than standard glass. Our Eiger Mountain Glass is 9 times stronger than standard glass, while Mountain Glass Ultra is 80% stronger than the Mountain glass! Both provide an excellent level of protection for your device.

Will my Eiger Glass screen protector fit with my phone case?

Most of our screen protectors are the perfect fit with our North Case & Glacier cases, however, the full, edge-to-edge screen protectors are not compatible so make sure you choose the 3D curved screen protector with a slightly smaller cut that is case compatible. Each of our listings clearly states case compatibility. Most non-Eiger phone cases will work with our Glass screen protectors, however some rugged, bulky cases that have a screen bezel can cause issues. If you are unsure, please contact us here and we will advise.

How do I adjust my Eiger Glass screen protector?

If it is necessary to adjust your Eiger Glass screen protector, slowly peel one corners (avoiding touching the adhesive) and gently peel off the phone.

How do I get rid of bubbles after I’ve installed my screen protector?

Please follow the instructions provided with your Eiger product for easy application. Ensure you have clean, dry hands, free from creams and lotions. Make sure you are installing on a clean, dust free surface, in good light. Sometimes, bubbles may still appear after installation. If this happens, please use the microfiber cloth to push out the bubbles. For larger bubbles it may be necessary to adjust your screen protector (see above). If bubbles are still visible, please allow a couple of days for these to disappear.

What is the difference between Full Screen and Case Friendly Glass?

Full Screen Glass features an edge-to-edge design meaning 100% screen coverage. Case Friendly Glass features a slightly smaller cut for optimal fit when used with a phone case.

What is the difference between 2.5D and 3D Glass?

2.5D and 3D refer to the curvature of the glass, with 3D being crafted using a special process enabling it to be curved to match devices with a larger curved screen. 2.5D glass is flat and fits the flat area of your screen only. You can read more about it here, on our blog.

Is Eiger Glass unbreakable?

Eiger tempered glass is 9 times stronger than standard glass and provides an excellent level of protection for your device’s screen against impact and scratches. However, it is not indestructible, and Eiger Glass will break if subjected to larger amounts of force or pressure. The Glass is designed to absorb the force of any impact and if the impact is too great, the goal of our GLASS is to break so that it protects your device and the screen remains intact.

Will my touch sensitivity be reduced?

No, Eiger Glass offers 100% touch sensitivity. If you do experience any problems, you can adjust your screen sensitivity in settings. For additional help with this, please take a look at this document.

How do I remove the plastic film and/or backing plastic from my screen protector?

All Eiger Glass screen protectors include a plastic film and/or backing plastic to protect the adhesive side. To remove the protective film simply peel it away from the screen protector using the pull tab. To remove the backing plastic, gently pull the top tab of backing plastic away from the screen protectors to allow it to separate. Hold the protector whilst you continue to slowly peel the backing plastic away. WARNING – the glass screen protector can break if the plastic is removed too quickly or is subject to excessive force.

What if Eiger Glass isn’t available for my device?

If your device isn’t listed please contact us here. We value your feedback and are constantly striving to develop and source products to meet your needs.

Will my optical/ultrasonic fingerprint sensor work with Eiger Glass?

All our screen protectors, except the Privacy Glass, are compatible with fingerprint readers. You can learn more about the technologies we use here.

Are Eiger Phone Cases Compatible with Wireless Chargers?

The Eiger North Case & Glacier Case are both compatible with standard Qi wireless chargers such as flat base chargers and vertical stand chargers.

Are Eiger Phone Cases Compatible with MagSafe Chargers?

Glacier Case : Your phone will charge through the Eiger Glacier Case, however, it will not magnetise, so you will only be able to charge your phone by laying your phone on the charger.

North Case : Due to its double walled construction, the North Case is not MagSafe compatible.

How do I know if my order went through?

Your order will be confirmed via email to the email address provided when the order is placed. If you have not received this email, and you are unable to log into your account, please contact us here.

How do I register my Eiger warranty?

As soon as you receive your product, please register your warranty, please register your product here. You will need a screen shot or photo of your order receipt and the model number of your item, which starts with a series of letters, i.e. EGSP00102, EGPE00102, EGMSP00105.

How do I make a return?

Please click through to our Returns & Exchanges page.

When will I receive my order?

Please log into your account to check the status of your order.

What payment methods are accepted?

We accept all major credit cards, Apple Pay, Shop Pay & PayPal.

If my device gets dropped does the Eiger warranty cover damage to my device?

The Eiger warranty covers manufacturing and workmanship defects only. It does not cover deliberate or accidental damage to your item(s). Eiger is not liable for any indirect, incidental of punitive damages arising from the use of our products, this includes the replacement or repair costs of any electronic device. Eiger Glass is very strong, however, it is not indestructible, and will break if subjected to extreme amounts of force or pressure. The Glass is designed to absorb the force of any impact and if the impact is too great, the goal of our Glass is to break so that it protects your screen.

Can I buy Eiger products from a bricks and mortar store?

Yes, for a list of UK stockists, please click here.

Can I buy Eiger products in Europe?

For a list of European retailers and distributors of Eiger products, please click here.

How do I find out about becoming a reseller of Eiger products?

For B2B enquiries, please contact us via our parent company website.

Can’t find your answer?

If you still can’t find your answer, please contact us here.